A manager thinks about making life of clients/users better/easier.
Or maybe this "manager" does care about his/her organization, maybe he/she is a nice person, but just incompetent. It does not matter. The results mater, not the reasons.
BTW: in the opening picture "self confidence" is not a skill. There are many "management trainers" who don't really know what management is, they are often no different from a motivational speaker - "you have to believe in yourself, be on time, talk to people!" A good manager needs people skills, but having people skills does not make one a good manager. There are many logical conundrums like this one. Another one - "A good politician needs to have charisma, but having charisma does not make one a good politician".
In late 1980-early 1990s Russian economist, politician and administrator Gavriil Popov has developed "Administrative Theory". In part, he stated that a bureaucracy - any bureaucracy (governmental, political, administrative, scientific, financial, ...) - if not checked regularly via open-channel feedback always inevitably becomes a self-serving machine. The main goal of bureaucracy, i.e. of each and every bureaucrat, becomes (a) a the minimum - self preservation; (b) at the maximum - self-promotion. Bureaucracy assess every action, every step, every plan from those two points of view: does it represent a threat to personal surviving? does it help to get some personal gains? Personal goals of a bureaucrat override goals of the organization/system.
Statements like "I am the state!" or "Let be a flood after us" capture the essence of such bureaucratic psychology.
A book "Backstabbing for Beginners" offers a great description of how a bureaucratic machine works (in this case the UN), how it eventually leads to corruption (and "losing" billions of dollars).
A manager is a bureaucrat. He or she also is at risk to place his/her own personal goals above the goals of the system he/she manages. That is why every effective managing always includes checks and balances, and must be as open as possible. A closed system eventually comes to a stagnation, degradation, and a decay. It it gets absorbed by another system. Or it gets blown up from an inside.
Example # next
What needs to be done is very simple, an attendant need to tell the driver to move the car in a spot on the right.
And then do his thing.
But it is not the attendant's responsibility to come up with this step. The garage manager has to do that.
And if he/she doesn't that means that he/she is not a manager, but just a "manager".
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