Ignoring sloppiness: a sign of tolerance or mismanagement?
Venting Out About Customer Services.
This post has two parts. Part I describes one specific case of mismanagement. Part II offers some generalization.
Part I So, here it is.
Because the only goal of this "innovation" was to demonstrate the existence of "innovations", the activities - "See, boss, we move things ahead." It is a standard case of a fake innovation.
What this means.
For me, this whole case is not about monitors.
Just a brief survey of the latest economic news demonstrates a very "strange" managing style leading to serious economic troubles.
For me, one of the most shocking discoveries is the quality of housing.
People buy houses or apartments made of "cardboard" for a price that in other countries would allow buy three or fore solid-brick places. For example, in city of Perm, that is of size of Boston, the price of one square foot in a new building is about $100, that is 5 to 10 times less than in Boston. Price difference between food, medication or housing cannot be placed just on difference in economic status; Big Mac in Boston cost just twice more than Big Mac in Perm; but one square foot cost at least 5 times more, MRI up to 10 times more, such a medication as atorvastatin close to 10 times more.
Saying "Nothing is good or bad but, by comparison" works here very well; until people can see high-quality products/services they do not know that what they pay for is sh!t.
The tragedy of this situation is not just low-quality products.
When a person has never tasted anything sweet, it is impossible to explain to that person what a chocolate is.
When people have not seen high-quality products, they don't know that the product they buy is just s#it.
When a "manager" has never been taught what a management is, that manager does not manage but just regulates.
This is how a manager should think: "Maybe the product is not perfect, but is already really good, and we can make it better a little bit in the future."
This is how "managers" think today: "This product is sh!t. But people don't know that. And we can make it a little bit less sh!#ty when we get too many complains"
Or, "So, we replaced equipment with new one that has less functions than the old had. So what? It 's new!"
But don't you dare to say someone "you doing it wrong". It's not nice! But that is a different issue.
When I write my reply to the first comment I wanted to take screen picture of that. But my comment was too "horizontal" and the picture was too skewed. I wanted to edit my response - but could not - editing did not work. The symbol is there but clicking on it does nothing.
OK, I decided to remove my comment and retype it - easy-peasy. But when I confirmed "delete" Google deleted the whole combination, not just my reply but the original comment with it.
F^ck Google, what do you do!
OK, it's fixable, I can re-enter the comment again - I remember it, and I have a picture of it (used it on LinkedIn). I just need to do it fast, and as anonymous. Easy say than do. I need to go through captcha verification. "Click on all squares with a traffic light". Do you mean just a light, or it also includes the wires or posts holding it? If a tiny piece of it seen in another square, do I need to click on it, too?
The design was so poor, I had to go literally through dozen captcha. Who wrote it?!
Another side of a mismanagement is replacing old and functional products with new ones that have many additional features - features that no one needs! But this allows to crank up the price, still simultaneously decreasing the quality of production.
Note: due to limited space (too long) this post continues on another page at https://www.cognisity.how/2019/04/Management.html