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Tuesday, November 24, 2020

Why I'm quitting Amazon Prime.


I have an active internet life, starting from this blog.

 

But I also use Facebook and Twitter to promote some of my ideas.

 

And, as I say in the description of this blog, I use polemic language.

 

Some time ago Facebook suspended my add

 

Then Twitter suspended my account. The explanation was that I was using too many hashtags to attract audience. 

 

The whole superpose of Twitter is attracting audience to spits of your thoughts - otherwise no one would every be on Twitter! And with the limit on the number of characters it is only natural that I want to use all of them. One needs to be an actual idiot not to understand that. 


i appealed. My Twitter account was restored.

 

And now it’s Amazon.

 

I do not write many reviews, but sometimes I want to write one.

 

Recently I found that this option was removed from me.

 

Amazon made me voiceless.


I do not care much about writing reviews, but I got curious – why?

 

So, I wrote an email.

_____________

WTF??

Any SPECIFIC reason beyond unusual?
Wrong? Offensive?

Anything?

____________

 

After this email I had some additional email exchange that you all can read below.

 

My right to write a review has not been yet restored, and most probably will never be.

 

But that would be fine if Amazon could PROVE that I did indeed violate their policy. I believe in punishing the crime. Well, I also believe that BEFORE issuing any punishment one should be issued a warning (at least if the crime is not too anti-social, like, for example, just some unusual behavior). And I strongly believe that everyone has the right to get a SPECIFIC reason for the punishment.

 

However, Amazon (and, BTW, all other media) do not bother to gather an actual proof.

 

They say, basically, that they found you guilty, because, from their point of view, you were guilty. Period. 

 

-Judge, why did you send me to a jail?

- You may have violated some of the laws from my book.

- What law?

- Who cares. I say you're guilty.

 

N.B. Some young and active left-leaning politician (AOC?) should take on this. Or a right-leaning one, I don't care.

 

In the meantime, please enjoy my communication with Amazon.

 

You will see that the one of the reasons Amazon people are upset with me is that I called them idiots.

 

Well, I said that the were acting like idiots.

 

And now they take this whole thing personal.

 

And the main reason for that is that Jeff Bezos … well, I talk about this at the end of this post.

_________

review-appeals@amazon.com  

Hello,

Amazon has noticed some unusual reviewing activity on this account. As a result, we removed all of this account’s reviews. It is no longer able to contribute reviews, comments, customer questions and answers, and other content.

Why is this happening?
Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Our goal is to provide Customer Reviews to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute any content for one or more of the following reasons:
-- Elements of the account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
-- Reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews.
-- The account was created for the primary purpose of writing biased reviews.
-- An unauthorized party may have accessed this account to write reviews.

If you would like to learn more, please see our
 Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=14279631).

______________

Right after I read this email I wrote my response (some typos were fixed).

 

Hi,


When you copy and paste a generic description of your opinion (as I just did with yours - see below) 

You have to provide PROOF(!)

or

everything you say is, JUST your PERSONAL opinion(!). 

You pretend that you are the God who doesn't need to explain your actions to peasants.

But you are not.

Your job is to demonstrate a SPECIFIC example when my review violated a SPECIFIC rule.

Any idiot can do what you just did - copied a generic response that was even prepared by someone else. 

What does Jeff Bezos pay you for? 

#IdioutsRuinedUS

www.Cognisity.How

____________________

 

Two days later I got this (try to find some substantial difference between this letter and the first letter from Amazon):

review-appeals@amazon.com

Hello,

Amazon previously sent an email about some unusual reviewing activity on this account. As a result, we removed all of this account’s reviews. It is no longer able to contribute reviews, comments, customer questions and answers, and other content. Thanks for contacting us. We have reviewed our decision and will not restore this account’s ability to contribute content.

Why is this happening?
Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Our goal is to provide Customer Reviews to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account’s ability to contribute may have been removed for one or more of the following reasons:
-- Elements of the account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
-- Reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews.
-- The account was created for the primary purpose of writing biased reviews.
-- An unauthorized party may have accessed this account to write reviews.

If you would like to learn more, please see our Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=14279631).

We cannot share additional information about this decision and may not reply to future emails.

________________

 

Of course I could not not to write back (see below, some typos were fixed).

 

Hi Amazon God-like feeling moderator.

you just sent me another email that says, basically, that you have no idea what specifically you punished me for, but you still insist that I was wrong, and you were right to do that.

This is the quote from your email (the fill version is below): 

This account’s ability to contribute may have been removed for one or more of the following reasons:
the grammatical structure of this sentence demonstrates that you may have didn’t know what was the actual reason for your decision.

In fact, in my previous email I asked you to provide a SPECIFIC example of one of my SPECIFIC reviews that violated one of your SPECIFIC rules.

You did not do that.

My assumption is that you do not have that SPECIFIC information, and your decision was based on a faulty algorithm.

That means your decisions are based on intrinsically faulty basis and you have no ability to prove the correctness of your decision.

Any court would agree with me.

Unless you CAN provide SPECIFIC proof - your policy is BASELESS.

At the minimum, this whole conversation goes to my blog.

Thank you for the material.

#IdioutsRuinedUS

www.Cognisity.How

_______________

 

The law does not require any media company to prove the correctness of the decision by providing a specific example of the violation of the policies. So, they can punish anyone for anything and do not have to bother about keeping the facts. This means that the policy has to be developed and sustained by the managers of a company. In this case, by the managers of the Amazon.

 

In his recent book Jeff Bezoswrites that he does not think anymore about day-to-day operations, he is busy to model the future, his thoughts are about what will happen three years from today.

 

Evidently, on some level in the Amazon administrative pyramid someone does not do his/her job. But that means that his/her superior does not do his/her job (hired a wrong person or did not provide the right training). But that means that his/her superior does not do his/her job (hired a wrong person or did not provide the right training). But that means … – you know where this all leads us to – to the top person, to Jeff Bezos. That means he does not do his job.

 

This is not a new situation in a business world. There have been multiple companies that downsized or even disappeared because their top management did not do their job (e.g. remember Blockbuster? Or check the history of General Electric).

 

All big-fish top CEOs surround themselves with lots of human filters. And that's natural; they have to limit the influx of information. But the issue is in the quality of those filters, meaning people who operate as information gateways. If those people would be as smart and intuitive and visionary and bold and lucky as their bosses, they themselves would have been bosses, not filters. A smart boss (not the same as a good boss) understands the limits of the people he uses as information filters and does something about that.


Until some politician will take on the policies of the big internet companies, they will not bother to change their policies.

 

There are only two things I can do about Amazon: 1. Share my experience; 2. Quit Amazon Prime.

 

This post is finished.

 

Now, it’s time to make the next step.

 

Dr. Valentin Voroshilov

 

More on American management:


Greed - the American cancer that killed good management.


Ignoring sloppiness: a sign of tolerance or mismanagement?

 

In Management Thinking Makes All The Difference

 

A case of a Dumb Decision. How IT Screwed us. Again.

 

 

Professional communication: a case study.

 

Was Mr. Jeff Bezos a visionary, is he still is, and will he remain to be such?


 

BTW: I have a lot of publications on the matters of management and politics.

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